7 Questions to Ask Before Your Hire a Business Courier

Are you looking for courier services to handle the shipping needs of your business? According to the Bureau of Labor Statistics, there are 74,120 couriers in the United States. The sheer number of couriers means that there is a lot of competition for your business.

But how can you find a courier that provides the services you want at an affordable price? What other things should you be looking for in your courier? Read on to learn 7 questions to ask before you hire a business courier.

1. How Long Have You Been Handling Courier Services?

It’s important to ensure the courier you are considering has experience in the industry. This is because you will want to know if they are familiar with the business and how to best deliver the services they promise. A courier service that has a reputation for customer service and on-time deliveries can go a long way.

After all, you are hiring a business courier because you have time-sensitive documents or items that need to make it to their destination as you request.

2. What Sort of Training Program Have Your Drivers Received?

Before hiring a business courier, you should learn about any and all training programs they put their drivers through. But why does this matter?

Simply put, having a well-trained driver can help you be more confident that your items will be delivered safe and sound. Besides being a safe driver, you should learn more about their other qualifications.

For example, if you are in the medical field, your documents may include information that is personal and protected. This means you will need someone who is familiar with HIPAA compliance.

3. What Is Your Responsiveness to Customer Needs?

Whether you are shipping goods or buying a product from a retailer, you should only deal with a company that is responsive to your needs.

You can speak with a prospective courier about their customer service program. This will help you get a sense of how they handle special requests and inquiries about delivery status.

In the shipping industry, there are also important considerations like inclement weather and traffic considerations. How does this courier handle communicating a change of plans?

If you are having trouble receiving direct answers to these questions, this could be a red flag. After all, if a business won’t address these inquiries directly right now, how can you expect them to help you when they are handling your courier services?

It’s better to learn these things ahead of time than to learn the hard way in a delivery gone wrong.

4. What Technology Do You Use?

Years ago, hiring a local courier meant finding someone with a good reputation and a reliable mode of transportation.

But that’s changed in today’s digital age. You should speak with your courier about the sort of technology they use in their day-to-day operations.

Some of these technologies you should ask about include whether or not they offer a live tracking system. Another convenient feature to consider is if they allow you to place your orders on the internet.

These forms of technology can help streamline your requests and improve your overall shipping experience.

5. What Delivery Options Do You Offer?

Your business courier should offer a wide range of delivery options and stand by their services.

This is important because you want to be confident that you can count on the courier to complete your delivery under the time constraints for that order.

Does the courier offer same-day delivery for all items? If not, what items are excluded from that list? Consider the sort of items or documents you will be shipping often and the average delivery time.

If a courier does not offer you the options you need, you should look elsewhere.

6. How Does Your Pricing Compare to the Competition?

When you are looking for the best courier, it’s also important to consider whether or not their pricing is competitive.

Speak with a prospective business courier to learn their pricing structure. Then compare it to the competition so that you can determine if it is a reasonable price.

When comparing prices, consider the type of service being offered, along with other unique features of the service that may help justify the cost.

It’s also a good idea to speak with the courier about whether they offer any pricing discounts based on shipping volume. There may be some opportunities to save significant money if you use their services up to a certain level.

If a courier does not offer any volume discounts and they have a high price, they may not be the courier you are looking for.

7. What Makes You Stand out from Your Competitors?

To earn your business, a courier should stand out from the competition in a unique way.

This can be because of the way they handle receiving deliveries, their pricing structure, or the technology they use. But more importantly, it may be the way they treat customers and their focus on providing premier service.

You should speak with a courier about what makes them different. This can help you be more confident that you are choosing the right courier for your company.

Wrapping Up: Questions to Ask Your Business Courier

A courier can help deliver documents or packages in a timely manner at an affordable price.

But to find the best courier for your business, you should speak with them about their service and get a feel for how they operate. By learning in advance what is offered by a courier, you will be able to make an informed decision.

At National Courier and Logistics, we offer a wide range of unique courier services. These include warehousing, freight forwarding, luggage delivery, and other shipments.

Our well-trained staff will identify the best solution to your situation. We do this by weighing all your options and evaluating them against your needs. This allows you to capitalize on our services and complete a fast, successful delivery.

Contact us today to learn more about our services and how we can help your company’s courier needs.

10 Benefits and Reasons to Use Refrigerated Services

Refrigerated services are far from new. The first refrigerated railroad car was patented in 1867.

This invention sparked a revolution. Food, dairy, and meats underwent a cultural transformation. People could expect different quality and different products all across the United States as a result.

But the benefits of refrigerated services today go far beyond the access to traditional goods. Businesses that select the best-refrigerated transport services can gain access to a larger market base.

With the support of specialized services, companies can lower costs, increase sales, and create more value to the bottom line. Preserving assets, lowering liability, and creating more solid customer relationships are all benefits of refrigerated shipping.

Here are 10 benefits to expect from quality service:

1. Efficient Packing

Professional refrigeration shipping services go beyond keeping products cool. With a trusted service partner companies can realize the major value of logistics support and shipping.

Controlling temperature and protecting shipments has two major components. This includes the density and packing of the cargo, as well as the temperature controls.

Unless both are factored, along with the delivery of cargo along the way, businesses won’t get the protection from their refrigeration systems they need.

Also, too many businesses that use their own shipping fail to maximize their spend. With efficient packing as part of the service, each business can get the full value of every shipment.

2. Training

The business world is increasingly specialized. As part of a standard operating plan, most businesses are working to decide what their core competency is.

Unless businesses focus on their core competency, they are working at a disadvantage. Everything from tech services to human resources is typically open for outsourcing to remain competitive.

The reason is that these partnerships strengthen service offerings. Further, they allow every essential component to be at the high end of expertise.

A trusted refrigerated services provider will have trained professionals to meet every need. This level of training and expertise is impossible for most companies to achieve on their own.

3. Safety

Professional services are more complex than many companies understand. Logistics and transport are the backbone of many successful businesses in the digital marketplace.

But beyond the benefits of these core requirements comes a complex safety standard. The training, documentation, and products required for safety compliance demand experience and attention.

Utilizing the right refrigerated services assures these aspects of business operations are in full compliance. The safety of transport services, as well as the safety of the transported goods, can be assured.

4. Unparalleled Control

Today’s refrigerated transport services offer a high level of temperature control. This control allows for medical supplies, food, and other cargo to be in full adherence to temperature standards.

These temperature controls also offer protection in the unlikely event of a breakdown or flat tire. Even with a delay in the shipment due to unforeseen circumstances, businesses can rest assured their assets will be protected.

Refrigerated serviced don’t simply mean freezing the product. From flesh flowers to highly controlled medical shipments, the level of control from refrigerated transport is the support many businesses require.

5. Keep It Fresh

In the book Ten Restaurants that Changed America, author Paul Freedman details the cultural changes that have shaped American culture. One of the clearest trends in recent time is the shift from mass-produced food goods to local and fresh foods.

People are continually demanding a fresh and customer-centric experience. This expectation requires the support of refrigerated trucking.

Keeping it fresh doesn’t just apply to foods, but it can. Consumers don’t just want healthy, fresh foods — they are willing to pay more for them.

6. Adjusted to Cargo

Refrigerated services are not a one size fits all offering. Different companies have fluctuating needs.

The needs of each shipment are precisely adjusted for with refrigerated services. A trusted service provider will take care to match expectations against equipment performance.

This level of expertise offers companies peace of mind. As their offerings change they can rely on the same provider to tailor service to their cargo requirements.

7. Tracking

Businesses need to provide consumers and 3rd parties information in the now. With tracking services integrated into shipping, every moment is accounted for along the way.

Companies can provide internal and external stakeholders with information in real-time.

8. Overcome The Hot/Cold Barrier

The success of Amazon and other online retailers is a result of catering to the customer experience. In the digital age the more that companies can cater to the unique expectations of their clients, the better.

There is a $600 billion opportunity in the marketplace. Millenials have a preference for ordering food, including hot and cold items.

The right transport partner won’t just give you reliable service. The right transport service will give you access to a whole new opportunity with a changing digital marketplace.

9. Analytics

It isn’t enough to collect data. The competitive advantage data offers resides in the analytics it provides.

Refrigerated transport services professionals will go beyond the basics of data collection. They can match the KPIs of transport to the metrics each company uses to measure performance.

10. Asset Protection

Manufacturers and service providers are right to cringe at waste. Without asset protection, an entire lot can spoil, or fall out of compliance.

Refrigerated transport offers the boost to ROI companies are searching for. By protecting every asset, each component of manufacture or harvest is brought to full potential.

Companies don’t get paid unless they deliver.

The Best Refrigerated Services

Businesses that know the value of securing refrigerated services need to go one step further. It isn’t enough to understand the benefits and reasons.

It’s just as important to select a service partner that can deliver the full benefits of these services. Without experience, expertise, and dependable quality, companies will find their services fall short of reaching their goals.

1-800 Courier is the provider of choice. We help companies boost sales, and provide dependable support and service.

Companies can’t leave their refrigerated transport services to chance. There is too much at stake.

Contact 1-800 Courier today and discover more about how we can help you achieve your refrigerated transport goals.

Sainsbury Tests Same-Day Grocery Delivery in 30 Stores

We’ve seen Amazon pioneer successfully a wave of engagement into Same-Day Delivery of groceries with Amazon Fresh in the US.  From Seattle to New York, the service is in a variety of markets in the US, in addition to launching it in London.  Now same-day grocery is growing in London and BBC Radio talked with grocery chain leader Sainsbury about the service and where it’s headed.

BBC Radio in London has discussed how same-day grocery service is becoming more and more attractive for supermarkets.  Three out of the big four have become involved with implementing and testing online grocery delivery.  Tesco is testing the service in London and the South-East, Morrisons has partnered with Amazon Fresh and Sainsbury’s is piloting it in 30 stores. Grocery retailer Asda has not decided to jump into same-day groceries yet.

Sainsbury is currently testing same-day grocery delivery in 30 stores, and has its’ sites on expansion.  However, the grocery chain leader wants to work out all of the kinks before it does.  Right now with the stores that are offering same-day grocery service, a customer can place their order online by midday and have it delivered that evening.  The fee can be up to 9 pounds, which equates to a little over $11 US dollars.  Orders made by subscribers, or over 100 pounds, would be be free.

One of the primary hurdles for delivering groceries fast has always been costs.  It could be a challenge to generate a profit.  Same-day grocery delivery goes beyond the transportation element.  It entails the pick and packing costs, storage, employee, and other operational expenses specific to the business that could be involved.  Sainsbury mentioned that its’ focus was on giving its’ customers what they want, and relative to taking a loss to offer same-day grocery delivery, it would consider individual store costs on a whole scale.

The radio did a spotlight of a grocery store worker picking and packing an online order.  One part of the process discussed was the actual selecting of the fresh fruit and vegetable items that are ordered.  Although time is critical, the employee stated they had to make sure that the foods selected were ripe and fresh, even something themselves would pick.  With grocery delivery already with a small margin at start-up, choosing the wrong food items or selecting rotten fruit could result in re-delivery costs, as well as customer loss.

An actual delivery by Sainsbury was made that afternoon and BBC went along with them.  The Sainsbury store packed up 45 orders to deliver.  One customer delivered to when asked about same-day grocery service, said that he used it before and it was good. Upon delivery, when asked about the cost of it, the customer stated they paid 5 pounds and that it was fine.

Convenience is heavily trending right now and the retailer that can meet customer demand, will be the ones that thrive. A Same-Day Courier like 1-800 Courier can partner with grocery stores that are seeking to test and implement the service in the US.  The Los Angeles Courier has a national footprint and the delivery expertise to develop an optimal same-day grocery service solution that works.

Reference: 1.25.17, BBC News, Why same-day online food shopping is the next big thing

With Distribution Challenges, Neiman Marcus Quarter Sales Down

Taking a look at their distribution system, Neiman Marcus observed areas of development that it could improve on.  The retailer implemented a new cross-channel merchandising system, which costs Neiman Marcus up to $35 million during its fiscal first quarter.  According to a new article, the investment resulted in overall losses due to inventory issues and order fulfillment.

Internet Retailer reported how their retailers has had first fiscal quarter losses for 2017 due to facing distribution problems.  Neiman Marcus stated, “These issues primarily related to the processing of inventory receipts at our distribution centers, the transfers of inventories to our stores and the presentation of inventories on our websites.  These issues prevented us from fulfilling certain customer demand in both our stores and websites that we estimate resulted in approximately $30 to $35 million of unrealized revenue.”

Since this fiscal quarter occurs during the holiday season, Neiman Marcus’ challenges have impacted sales revenue online.  Neiman Marcus reported online sales accounted for 29.2% of overall sales in the first quarter, which ended October 29th, at $315.1 million.  This figure is down from $315.7 million from the previous year.  In a filing with the U.S. Securities and Exchange Commission, Neiman Marcus revealed problems that related to the implementation of NMG One, its new cross-channel merchandising and distribution system.  It resulted in a negative impact on online and offline sales.  More specific numbers mentioned in the report were Neiman Marcus’ earnings, which  included:

  • A year-over-year total comparable sales decline of 8.0%, compared to a 5.6% decline last year.
  • Net revenue of $1.079 billion, down 7.4% from $1.165 billion.
  • A net loss of $23.5 million, compared to a net loss of $10.5 million.

Companies like Amazon not only have sophisticated distribution systems, but also have coupled it with Same-Day Delivery to literally meet online shoppers right where they are.  Amazon has engaged same-day delivery into its’ supply chain, even offering it free in 27 major US markets.  Amazon Prime is in San Francisco, Los Angeles, Dallas, Boston, Orlando, Chicago, Raleigh, New York, Atlanta, Tampa, and more. Optimal distribution system inefficiencies has been the key foundation for Amazon, yet the company is still only an e-retailer providing same-day delivery.  Retailers like Neiman Marcus can partner with a Chicago Courier like 1-800 Courier and fulfill online orders directly from their stores.

Same-day delivery is revolutionizing the way we ship to the end customer.  Nordstrom’s,Best Buy, PetSmart, Toys-R-Us, and others have all implemented some level of same-day delivery, using their store locations as close proximity warehousing, using them to carry inventory.  Macy’s is fulfilling online orders with same-day delivery in cities like San Francisco, Los Angeles, Seattle, Houston, Chicago, New Jersey, Washington DC, and more.  With over 880 store locations, the department store leader has shifted with e-commerce trends and distribution centers have the added supply chain to deliver items to customer’s front door.  Neiman Marcus can use Nationwide Courier to develop a same-day logistics solution to create the omnichannels to help strengthen its’ distribution system.

Reference:  12.15.16, www.internetretailer, Matt Lindern, Distribution problems cost Neiman Marcus during its first quarter

China Malls Traffic Down, Compete With E-Commerce Via Same-Day Delivery

China is on pace to grow its’ e-commerce at a more faster rate than ever before.  Alibaba, China’s largest e-retailer, is driving a lot more traffic via its’ online store versus shoppers physically going out to make their purchases.  A recent article shows how indeed the malls in China are experiencing less traffic and it hurting sales.  With the expectations of the retail industry to generally make up for any quarter losses and boost sales, these November results are not what mall owners and retailers want to hear during the holiday season.

Internet Retailer via Bloomberg News discussed in an article about how China mall traffic id decreasing and is directly affected by e-commerce. This was due to a surge of online shopping activity for the holiday season, according to Baidu, operator of China’s dominant search engine, and JD.com.  It stated that China’s wealthy consumers are shopping online for more pricier items from e-retailers like Alibaba, which made $18 billion in one day during the month of November and Same-Day Delivery attracts customers as well.  This attests to how online shopping is moving beyond just being a trend globally.

“China’s two-speed scenario is having a major impact on the country’s retail industry,” Jason Yu, general manager for China at consumer research firm Kantar Worldpanel, said in a report.  He also stated, “This massive explosion of online sales growth is being fueled by increasing diversification in the categories purchased online, as well as huge gains in imported products and consumers taking advantage of promotions.”

In regards to the overall trends of retail in China, Matthew Hassan, a Sydney-based senior economist at Westpac Banking Corp., said in the article, “The gradual improvement in the consumer mood over the last two years, from extreme lows in late 2014, seems to again be losing its way.  With confidence still materially below long-run averages and consumers still concerned about job security and the economic outlook the consumer recovery is clearly still fragile.”

Although malls are being affected by online retail, these same stores can implement same-day delivery to move product and deliver them to customers.  Macy’s partnered with Deliv and launched same-day delivery in multiple major US cities last year in San Francisco, Los Angeles, San Jose, Seattle, Houston, Chicago, New Jersey, and Washington DC, in addition to adding more.  Its’ sister company Bloomingdale’s also launched the service in San Francisco, Los Angeles, San Jose, and Chicago.

Mall retailers experiencing the same downturns in the US, can have a Nationwide Courier like 1-800 Courier to develop a same-day solution also.  The Houston Courier has a national footprint, able to pick up and deliver from malls. Online retail is expected to reach $500 billion by 2018, and malls can partner with 1-800 Courier to get their store product sold via omnichannels that connect physical store to online sales growth.

Reference:  12.12.16, www.internetretailer.com, Bloomberg News, China’s e-commerce boom shrinks mall shopping traffic

Amazon Completes First Drone Delivery in England

Amazon has reached an unmatched pinnacle for Same-Day Delivery, as now the e-retail leader has officially completed its’ first drone delivery.

Fox News released an article discussing the first delivery for Amazon Prime Air via drone in Cambridge, England. It appears that drones won’t be used to shipping any heavy items. The delivery comprised of an Amazon Fire TV and some popcorn, which weighed less than 5 pounds.  The total time of delivery was only 13 minutes, which is beyond impressive, but revolutionary.  Amazon says that drones will only take 30 minutes to deliver its’ packages.  In light of what most retailers do in their shipping time frames, 30 minutes will shift many shoppers to getting their items online, instead of stores.

Globally, we are already seeing glimpses of how attractive online retail is becoming. For example, China’s mall traffic decreased in as more November, being that wealthier shoppers are saving their time and enjoy the level of convenience it brings.  This is during the busiest shopping season of the year, which is consistently the most profitable season for malls.  In contrast, China’s largest e-retailer Alibaba, made $18 billion in one day.  Alibaba doesn’t use drones, but does have a robust online retail operation, even offering a same-day delivery option.

Amazon is the largest e-retailer in the US and is expanding at a high rate, utilizing fast delivery options to attract customers as well.  Amazon Prime is a free service in a total of 27 major US cities, which include cities like San Francisco Bay Area, San Diego, Seattle-Tacoma, Dallas-Fort Worth, Boston, New York, Chicago, Indianapolis, Baltimore, Washington DC, Nashville, Raleigh, Tucson, Atlanta, Orlando, and Tampa. Amazon has even crossed borders, venturing into Canada and has launched free same-day delivery in Toronto and Vancouver as well.

“One day, seeing Prime Air vehicles will be as normal as seeing mail trucks on the road,” Amazon says.  It appears inevitable that Amazon will be using drones in every major city in the US, eventually worldwide.  This means drone delivery will cross over into other industries and more business will be found following the pattern of success by Amazon.  The question is how will it affect physical stores and will they make the adjust into moving product via e-commerce.  It’s clear that every business will have to begin putting a heavier focus on convenience shopping and meeting the demand of it.

Amazon CEO Jeff Bezos tweeted the success of the retailer’s first drone flight, which actually took place on December 7th.  It was guided by GPS and flies no higher than 400 feet.  It was noted that Amazon is very careful with its’ drones use in inclement weather, such as no flying them in rain, snow, or ice, as well as flying in separate air spaces to avoid planes. The article also mentioned that Amazon only has a few customers in the UK that is privy to using them, yet, the e-retail giant hopes to expand to a larger demographic there.

To keep pace with fast delivery, companies can partner with a Same-Day Courier like 1-800 Courier to implement a same-day logistics solutions quickly.  The San Diego Courier has a national footprint and able to deliver in major US cities for retailers, as they compete with Amazon.

Reference:  12.14.16, Fox News, Lulu Chang, From high-flying dream to reality: Amazon fulfills its first order using a drone

Carriers Announce Shipping Deadlines, Same-Day Delivery Is Another Option

When the time comes for Same-Day Delivery to impact the carrier industry, it will. Yet for now, it is only fully moving and expanding within the retail industry.  It is what companies like Amazon, Google, BestBuy, and more have all embraced, making it a viable shipping option during this holiday shopping season.  Either way, carriers are not getting their shipping time frames to be performed as fast as same-day delivery primarily.  Their focus for the holiday season is to ensure that they are accurate on and before Christmas.

The USPS, FedEx and UPS have all announced their respective shipping deadlines for retailers and shoppers to get their packages delivered by the biggest holiday of the year.  Yahoo recently talked about how FedEx, UPS and others have all made public their shipping deadlines in order for shoppers to know the shipping options that are at their disposal.  With only two weeks before Christmas, consumers are likely to prepare now and place their orders so their holiday gifts can arrive on time.  For Christmas, Hanukkah and Kwanzaa, shoppers are going to be buying and shipping more than in 2015.

The article mentioned how the carrier package forecasts confirms the growth in retail will result in an increase in packages shipped this year.  FedEx expects to ship 25 million packages on peak days during the holiday season.  UPS predicts it will deliver over 700 million packages between Black Friday and New Year’s Eve, which is 14% growth from 2015.  Also, the US Postal Service expects to deliver 750 million packages this holiday season, resulting in a 12% spike up from 2015 and the carrier has guaranteed domestic deliveries by Christmas.

FedEx, UPS and the USPS shipping deadline dates are below:

Dec. 16 — Last day to ship FedEx Ground and FedEx Home Delivery
Dec. 19 — Last day to ship FedEx Express Saver
Dec. 21 — Last day to ship FedEx 2Day A.M and FedEx 2Day
Dec. 22 — Last day to ship FedEx Standard Overnight, FedEx Priority Overnight, and FedEx First Overnight.
Dec. 23 — FedEx Same-Day City
Dec. 25 — FedEx Same-Day and FedEx Same-Day City
Also, FedEx First Overnight, FedEx Priority Overnight, and FedEx 2Day will make deliveries on December 24th.  A $16 Saturday delivery fee will apply per package.

Dec. 19 — Last day to ship via UPS 3 Day Select to be delivered before Christmas Day (delivery on Friday, Dec. 23).
Dec. 21 — This is the last day to ship all UPS 2nd Day Air packages to be delivered before Christmas Day (delivery on Friday, Dec. 23).
Dec. 22 — Last day to ship all UPS Next Day Air packages to be delivered on Friday
Dec. 23 — This is the last day to ship all UPS 2nd Day Air packages to be delivered before Christmas Day, which must use the Saturday delivery option for delivery on Saturday, Dec. 24

Dec. 15 – Last day for USPS Retail Ground. Ground service for less-than-urgent deliveries and oversized packages.
Dec. 20 – First-Class Mail. Service for standard-sized, single-piece envelopes and small packages weighing up to 13 ounces with delivery in 3 business days or less.
Dec. 21 – Priority Mail. Domestic service in 1, 2 or 3 business days based on where the package is mailed and where it’s being sent, variety of flat-rate options.
Dec. 23 – Priority Mail Express. Fastest domestic service, guaranteed overnight scheduled delivery to most locations.  Some restrictions and exceptions apply.

FedEx does have it’s Same-Day and Fed-Ex Same-Day City according to their deadline dates will be operating.  It shows that carriers are slowly creating a competency for same-day delivery.  However, if retailers and shoppers are looking for a delivery source where fast delivery is their expertise, a viable option is a Same-Day Courier like 1-800 Courier to get their holiday packages delivered fast.  The Chicago Courier has just the right solutions for the holidays to get in-store and online orders delivered by Christmas.

Reference: 12.5.16, Yahoo Finance, Brittany Jones-Cooper, Holiday shipping deadlines for UPS, FedEx and major retailers

Same-Day Delivery Is Changing the Way Automakers Think

Automakers have not just sat back and watched Amazon utilize Same-Day Delivery for growth.  Toyota, BMW and Fiat Chrysler have all jumped into same-day delivery and seeing all of the benefits operationally the higher level of service it brings with it.

Customers know when they are getting the best from dealerships and same-day part deliveries is proving to be the revolutionary component that will optimize service repairs for car manufacturers in the years to come.  This past August, Toyota rolled out same-day parts availability to its’ dealerships to meet real time demand for repairs.  Faster part deliveries equated to quicker turnaround times from mechanics and better efficiency.  Repair times is the dealership service area with the largest number of customer complaints.  The better the service times a dealership provides, the better overall customer service reviews.

Auto News discussed in an article how although some manufacturers like Toyota are embracing same-day services’ short and long-term potential, some don’t feel the same way.  German automaker Volkswagen is still not convinced that same-day delivery will benefit their business model.  Anu Goel, Vice President of Parts and Logistics at Volkswagen Group of America, stated in the article, “If you’ve got dealers stocking the right parts in the first place, why do you need same-day service?”

Goel has a different philosophy for getting parts fast.  His perspective is to simply ship parts faster and dealers to change what they are stocking.  His solution is the part inventory itself will create a higher operational efficiency.  To minimize costs, same-day delivery must have close-proximity warehousing; in respect to Volkswagen current seven distribution centers, the auto manufacturer would essentially have to add more of them in order for same-day delivery to work.  Volkswagen does offer next-day part delivery and it appears to be what it presently needs. According to Goel, “We are good for now.  With a 1 p.m.cutoff [for parts orders], we can make 7 a.m. to 8 a.m. delivery the next day.  Seven buildings around the country allow us to meet that commitment.”

Toyota has been involved in part same-day delivery longer than BMW and Fiat-Chrysler have.  However, they both appear to be making headway with their respective implementations.  A Same-Day Courier like 1-800 Courier can partner with an auto manufacturer and pick up parts from distribution centers and local dealerships.  The Seattle Courier can perform part exchanges between dealerships, which is another same-day solution that it has developed.  Part distribution services is another same-day solution having the courier pick up all parts from a single location and distribute them to multiple dealerships in a given radius.

Car manufacturers like BMW and Fait Chrysler US being on board with same-day part deliveries, shows that it indeed is workable and at least worth testing.  Either way, same-day delivery is shifting how we do business, establishing a level of speed and convenience that shows no signs of turning back.  More and more businesses, retailers, shoppers, and automakers will all continue to make strides toward seeing how they can generate sales and improve processes with the innovation of same-day services.

Reference: 11.21.16, www.autonews.com, Jim Henry, VW’s Goel: Same-day delivery? Not yet

Same-Day Delivery Isn’t Just for Amazon, Here Comes PetSmart

Taking on Amazon isn’t just Google, Wal-Mart, Macy’s, Best Buy, and others. Now pet retail leader PetSmart has dived into the competitive mix with offering Same-Day Delivery and more services this month as the holiday shopping season begins.

TechCrunch recently reported PetSmart has announced launching same-day delivery in several major US cities this month.  The cities will include Dallas, Houston, Philadelphia, Boston, New York City, Northern New Jersey, Yonkers, and Washington DC.  The new service will allow shoppers to buy food, litter, over-the-counter medicines, grooming supplies, bedding, toys, and treats.  PetSmart’s initiative makes sense as many retailers are making adjustments online to slow down Amazon, which has mounted a robust same-day program that spans 27 US markets nationwide.

Amazon’s Prime Now consists of big cities such as San Francisco Bay Area, San Diego, Seattle-Tacoma, Dallas-Fort Worth, New York, Boston, Chicago, Indianapolis, Tampa Bay, Baltimore, Washington DC, Nashville, Raleigh, Richmond, Tucson, Atlanta, Orlando, and more.  In addition to the US, Amazon recently rolled out same-day delivery in Vancouver and Toronto.  What is making Amazon’s same-day delivery difficult to contend with is the service is free for Prime members.  This alone has compelled retailers like PetSmart to shift from traditional warehousing and focus on faster online order fulfillment.

PetSmart’s same-day service won’t be free.  It’s service fee will be $7.99, far from the cost of Amazon’s same-day delivery.  Crowdsourcing logistics provider Deliv is who PetSmart is partnering with to perform the actual deliveries in these cities.  Deliv has same-day delivery in 17 US markets, therefore, more will probably follow for PetSmart.  The more cities PetSmart can expand to, the more options it can provide its’ online customers, which is what makes last-mile delivery so attractive to today’s e-commerce consumers.

To match it’s new same-day program, PetSmart has overhauled its’ website, implementing the changes that make shopping via mobile devices easy.  Online retail is the platform which more and more shoppers are using because its’ so convenient.  From the comfort of their home of coffee shop, they can capitalize on any great deal they find online and have it shipped where they need it, instead of having to go pick it up themselves.

“Our omnichannel strategy is aimed at giving pet parents options tailored to their needs and desires,” said Eran Cohen, PetSmart’s chief customer experience officer regarding the new launch.  He went on the say, “We look forward to seeing their response to the new site with its new user experience and commerce-meets-content approach, as well as to our expanded and convenient home delivery options, which capitalize on our extensive store network for same-day and scheduled delivery”.

This is what is becoming more than just a trend for retailers and businesses.  Same-day delivery allows physical store companies to give their product more of an opportunity to sell.  Just as PetSmart has partnered with Deliv, a Same-Day Courier like 1-800 Courier can do the same for any company competing with Amazon.  They offer last-mile delivery services right away.  The Washington DC Courier has the courier base and expertise to implement same-day delivery nationwide.  1-800 Courier can help PetSmart, as well as other companies, expand this holiday season and beyond.

Reference:  11.7.16, www.techcrunch.com, Sarah Perez, PetSmart takes on Amazon with launch of same-day delivery and subscriptions

$20 Billion Online Growth in Middle East

Same Day DeliveryOnline retail is forecasted to reach $500 billion by 2018 worldwide, as well as Same-Day Delivery at $987 million by 2019.  E-commerce is growing in the Middle East and expected to increase to $20 billion there this year.  It’s no reason why SOUQ.com, the Middle East’s largest online retail and marketplace platform, has announced that it will be launching same-day delivery there.

Arabian Supply Chain reported that SOUQ.com will begin offering the same-day delivery for “Fulfilled by SOUQ” (FBS) in Dubai for all online orders placed by 3pm.  It is the first e-commerce business in that region to launch this type of service, with hopes to expand throughout that area.  More than likely, the service will be established and optimized in Dubai, then SOUQ.com will implement it further.

“Our primary objective is to deliver the highest quality products and a service as efficient and quick as possible to our customers,” said Ronaldo Mouchawar, SOUQ.com CEO & Co-Founder in the article.  He also stated, “With the Fulfilled by SOUQ (FBS) program, we manage the fulfillment and logistics for third-party sellers, saving them time and money, and our home-grown logistics arm Q-Express as well as our partnership with WING.ae provide us with the most efficient delivery service in the region with real-time order tracking. We believe that our same day delivery and SOUQ delivery promise initiatives are a huge step forward in corresponding supply with customers’ demand and further making online shopping experience seamless and enjoyable.”

Mouchawar has the right strategy, shifting beyond traditional online shipping, which is what several big name retailers are doing.  In recent years, Amazon has aggressively invested and implemented same-day delivery around the world.  The e-retail leader has free same-day delivery in 27 major US markets such as the San Francisco Bay Area, San Diego, Seattle-Tacoma, Dallas-Fort Worth, Boston, New York, Chicago,Indianapolis, Tampa Bay, Baltimore, Washington DC,  Orlando, Nashville, Raleigh, Richmond, Tucson, and Atlanta.  Amazon launched free same-day delivery in Toronto and Vancouver, in addition to Amazon Prime in London.  Google, Wal-Mart, Macy’s, Alibaba in China, Best Buy, and more are all on some level utilizing fast delivery.

SOUQ.com COO Wisam Daoud commented about what the service will do for their business.  He stated, “This innovative initiative is one of the region’s first- enabling customers to choose from the largest assortment of products and categories at the quickest turnaround. This landmark service will allow customers to buy their products in just a few clicks and receive their purchases just a few hours later- a testament to our constant endeavor of utilizing technology and our operational expertise to further drive the e-commerce growth in the region.”

Whether it is the Middle East or US, it is clear that retail is evolving into having omnichannels that offer seamless operations between online and physical store shopping.  1-800 Courier is a great example of how any retailer can quickly enter the market of same-day delivery and get product moving.  The Los Angeles Courier will develop a sound delivery solution and perform on-time deliveries for the convenience that retailers and their customers are looking for.

Reference:  11.10.16, www.arabiansupplychain.com, ASC Staff, SOUQ.com enhances logistics with same-day delivery