At first it appeared that the retail industry was the only one implementing Same-Day Delivery to capture more market share. Now, the automakers are seeing the benefits of fast delivery and diving in also. The latest is Toyota and Lexus announcing a move to take same-day delivery and utilize it for dealership part fulfillment services.
Auto News recently reported how Toyota and Lexus will being to offering same-day parts availability to their dealerships as a way to meet real time demand for repairs. The faster a dealership receives their parts, the faster the service repairs can be completed. Concerning that many times complaints come by customers in regards to dealership service departments, this will be an initiative worth pursuing by Toyota and any automaker seeking improvements. Customers will know that their repair will be done in a timely manner, which will translate into good experience reviews.
in the article, parts managers added that the service will lower loaner car use and an increased efficiency of service bay usage. Having to keep a loaner vehicle used longer then necessary equates to more wear-and-tear on them, which in some cases can be new, or fairly new vehicles. Efficient use of bays means service technicians repairs are being maximized, creating a more fluid operation. Parts are critical in making this happen, and same-day delivery may be the component automakers needs to shift with today’s business trends.
Customers want a higher level of convenience and speed with their services. Automakers use to only deliver parts to their dealerships as fast as next-day delivery. Yet, when the part doesn’t arrive or in cases of a part delivery error, that adds another two days to a car repair. Same-day delivery will cut resolution times in half for dealerships. The service will also create a part sharing system within their dealership network, which they can part swap and replenish needed inventory. Also, dealerships will be enabled to set better appointment times and mechanic scheduling.
Parts manager Luciano Restrepo of Keyes Lexus in Los Angeles touted how the new same-day parts delivery is making a positive impact on his dealership’s success. He stated about same-day part delivery, “That is the best thing Lexus ever did for us — the fact that we can get a transmission and a vehicle in and out in one day. I utilize the service every single day.” As the part repairs are completed faster due to faster part deliveries, dealerships will create opportunity to take on more auto service requests.
What is separating one retailer from another, one dealership from another, or any other company in today’s markets is service time. When you can provide the same product in less time. Same-day delivery is transforming how we do business, especially as customers are able to do more online. Automakers like Toyota can utilize 1-800 Courier as a Same-Day Courier to partner with to develop a same-day logistics solution. The Tampa Courier has the courier expertise, a national footprint and the latest in courier technology to establish a thriving delivery base and grow. From parts route delivery to dealership-to-dealership shipping, 1-800 Courier can help Toyota and Lexus use same-day parts delivery in major US cities nationwide.
Reference: 8.15.16, www.autonews.com, Jim Henry, Same-day service aims to give Toyota, Lexus stores competitive edge
